Last updated: July 28, 2026
IntroductionClassic Home Wash respects your privacy.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request a quote, communicate with us, approve a quote, schedule or receive services, use the Client Hub, or make a payment.
By using our website or providing information to Classic Home Wash, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We collect information that you provide directly, information created through our customer relationship, and limited technical information collected when you use our website or customer systems.
Contact Information
We may collect:
- First and last name
- Email address
- Telephone number
- Service address
- Mailing or billing address
- Preferred contact method
Quote and Service Information
When you request or receive services, we may collect:
- Services you are interested in
- Questions, comments, concerns, and special instructions
- Property access information
- Information about surfaces, stains, damage, or other property conditions
- Photographs or files that you upload
- Photographs taken during a quote appointment or service visit
- Quote, approval, signature, appointment, job, invoice, and payment records
- Communication history and customer support requests
Please do not submit sensitive personal information that is unrelated to the requested service.
Source and Referral Information
We may collect information showing how you found Classic Home Wash, including:
- QR code source
- Referral source
- Website form source
- Referring webpage
- Campaign or UTM information
We use this information to understand which business cards, quote cards, vehicle graphics, website pages, and other sources generate customer requests.
Payment Information
Payments may be processed through Jobber Payments and its payment providers.
Classic Home Wash may receive information such as the payment amount, payment status, payment method type, transaction date, and limited payment identifiers. We do not receive or store your complete credit card number, security code, or complete bank account credentials.
Payment providers process payment information according to their own privacy policies, security practices, and legal obligations. Jobber processes customer information on behalf of businesses that use its customer management, scheduling, invoicing, and payment services.
Information Collected Automatically
When you visit the website, our website host, WordPress installation, security tools, forms, and related services may automatically collect limited technical information, including:
- Internet Protocol address
- Browser and device information
- Operating system
- Referring and exit pages
- Date and time of access
- Pages viewed
- Website errors and security events
- Cookie and session information
This information is generally used to operate, secure, maintain, and troubleshoot the website.
How We Use Information
We may use information to:
- Respond to quote and service requests
- Contact you about your request
- Schedule quote appointments and service visits
- Prepare and deliver quotes
- Confirm the services you approve
- Perform and document services
- Provide customer support
- Send appointment, quote, invoice, payment, and service communications
- Process payments and maintain transaction records
- Maintain customer, property, and service history
- Improve our website, services, and customer workflow
- Measure the effectiveness of referral and source channels
- Prevent fraud, misuse, and security incidents
- Enforce agreements and protect legal rights
- Comply with legal, tax, accounting, insurance, and regulatory obligations
We will not use personal information for a materially different purpose without updating this Privacy Policy or obtaining consent when required.
Email, Telephone, and Text Communications
We may contact you by email, telephone, or text message about:
- Your quote request
- Quote appointments
- Quotes and approvals
- Scheduling and appointment changes
- Service preparation
- Invoices and payments
- Customer support
- Other matters related to services you requested
Message frequency varies according to your request and service activity. Standard message and data rates may apply.
You may ask us to stop optional text messages at any time. You may reply STOP to a text message or contact us at info@classichomewash.com. You may reply HELP or contact us for assistance.
Opting out of text messages does not prevent us from contacting you through another method when communication is reasonably necessary to complete a requested service, address an account issue, or comply with law.
We do not sell, rent, or share mobile telephone information, text message consent, or text message opt in information with third parties or affiliates for their own marketing or promotional purposes.
How We Share Information
We may disclose information only as reasonably necessary for the purposes described in this policy.
Service Providers
We may provide information to companies that help us operate our business, including providers of:
- Website hosting
- WordPress services
- Online forms
- Customer relationship management
- Scheduling
- Client Hub services
- Email and cloud communication
- File storage
- Payment processing
- Accounting
- Information technology
- Website security and maintenance
These providers may process information only as needed to provide services to us, subject to their agreements, privacy policies, and legal obligations.
Our current service providers include Jobber, Google Workspace, our WordPress hosting provider, and our website form and payment providers.
Legal and Safety Reasons
We may disclose information when reasonably necessary to:
- Comply with a law, regulation, subpoena, court order, or legal process
- Respond to a lawful government request
- Protect the rights, safety, or property of Classic Home Wash, our customers, or others
- Investigate fraud, misuse, security incidents, or violations of an agreement
- Establish, exercise, or defend a legal claim
Business Changes
Information may be transferred as part of a merger, sale, financing, reorganization, acquisition, or transfer of all or part of the business. Any transferred information will remain subject to applicable privacy protections.
With Your Direction or Consent
We may disclose information when you direct us to do so or give permission.
No Sale of Personal Information
Classic Home Wash does not sell or rent personal information.
We do not provide customer information to unrelated businesses for their own direct marketing or promotional purposes.
We do not use information submitted through our quote request process to create advertising profiles across unrelated websites.
Cookies and Similar Technologies
Our website and related services may use cookies, session storage, server logs, and similar technologies needed to:
- Operate website features
- Process forms
- Maintain security
- Remember basic preferences
- Diagnose errors
- Understand general website use
You can control or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.
Third party websites or services reached through links or embedded features may use their own cookies and technologies. Their practices are governed by their own privacy policies.
Photographs and Service Documentation
Classic Home Wash may take photographs or video for:
- Preparing quotes
- Documenting property conditions
- Recording completed work
- Quality control
- Training
- Insurance matters
- Resolving questions or disputes
Identifiable photographs or video will not be used for advertising or promotional purposes without permission.
We may use images that do not identify the customer, reveal private information, or disclose a precise property location for general business documentation or educational purposes.
Data Retention
We retain information for as long as reasonably necessary to:
- Provide requested services
- Maintain customer and service records
- Process and document payments
- Meet tax, accounting, insurance, and legal obligations
- Resolve disputes
- Prevent fraud or misuse
- Enforce agreements
Retention periods may vary depending on the type of record and the reason it is maintained.
When information is no longer reasonably needed, we may delete it, anonymize it, or allow it to be removed through the ordinary operation of our service providers.
Information Security
Classic Home Wash uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include restricted account access, password protection, encrypted connections, reputable service providers, software updates, and access controls.
No website, electronic transmission, storage system, or service provider can guarantee complete security. You should use care when sending information electronically and avoid submitting sensitive information that is not needed for the requested service.
Your Choices and Requests
You may contact us to:
- Ask what personal information we maintain about you
- Correct inaccurate contact or service information
- Request deletion of information
- Update your communication preferences
- Withdraw permission for optional promotional communications
- Ask questions about our privacy practices
We may need to verify your identity before completing a request.
We may retain information when reasonably necessary to complete a transaction, maintain required business records, comply with law, resolve disputes, prevent fraud, or protect legal rights.
Privacy rights vary by jurisdiction. We will respond to requests as required by applicable law.
Children’s Privacy
Our website and services are intended for adults seeking residential exterior cleaning services.
We do not knowingly collect personal information from children under 13. If we learn that a child under 13 provided personal information without appropriate authorization, we will take reasonable steps to delete it.
Third Party Websites and Services
Our website, emails, Client Hub, quotes, invoices, and payment pages may contain links to websites or services operated by third parties.
Classic Home Wash does not control the privacy, security, availability, or content practices of independent third parties. You should review the privacy policy of any third party service you choose to use.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, business practices, service providers, technology, or legal obligations change.
The revised policy will be posted on this page with an updated date.
Changes will apply prospectively unless applicable law requires otherwise.
Contact Us
Questions, requests, or concerns about this Privacy Policy may be directed to:
Classic Home Wash
2256 First Street, Suite 195
Fort Myers, FL 33901
Email: info@classichomewash.com
Phone: (239) 788-4710
Website: classichomewash.com